How to Recover Your Amazon Account If You Can’t Receive OTP on Your Old Mobile Number

Losing access to your Amazon account can be incredibly frustrating, especially when you’ve lost or changed your mobile number, which is the key to receiving important One-Time Passwords (OTPs) for secure logins. Amazon requires OTPs to protect your account, but if you can no longer receive them, accessing your account might seem impossible.

Fortunately, there are alternative methods to help you regain control of your Amazon account. In this guide, we’ll walk you through the steps to recover your Amazon account even if you’re unable to get the OTP on your old mobile number.

Steps to Regain Your Access:

1. Click on the Amazon Recovery Link: Visit the official Amazon recovery page by clicking here. This link will direct you to a page dedicated to resolving issues related to two-step verification.
2. Disable Two-Step Verification: On the recovery page, you’ll be prompted to disable two-step verification. To proceed, you need to provide proof of identity. The documents Amazon accepts include:
   • A state-issued driver’s license
   • A state ID card
   • A voter registration card
   • A passport
3. Upload Your Identification Documents: After selecting your document type, upload a clear image of the document. Once the upload is complete, submit your request.
4. Wait for Verification: Amazon typically takes 1-2 days to review and verify the submitted documents. During this time, make sure to check your registered email address regularly for any updates or further instructions from Amazon.
5. Receive a Confirmation Email: Once Amazon verifies your information, you will receive an email confirming that the two-step verification has been disabled. After receiving this email, you should be able to log in to your Amazon account without needing an OTP.

Alternative Option: Contact Amazon Customer Support

If you face any issues during the document submission process or require urgent access, you can call Amazon Customer Support at 1800-1200-1593. Explain your situation, and the customer support team will guide you through additional recovery steps.

Tips to Safeguard Your Amazon Account in the Future:

• Update Contact Information: Regularly check and update your contact information to ensure that Amazon can reach you with OTPs or security notifications.
• Enable Backup Authentication Methods: Amazon allows adding secondary phone numbers or email addresses for backup authentication. Make use of this feature to prevent future lockouts.
• Keep Your ID Documents Handy: In case of unexpected situations like a lost phone or changed number, having quick access to ID documents can help speed up account recovery.

Conclusion

Losing access to your Amazon account due to a lost or outdated mobile number can be challenging, but following the steps outlined above can help you regain control. By disabling two-step verification through the recovery link and submitting the required documents, you can regain access to your account in just a few days. If needed, don’t hesitate to contact Amazon Customer Support for assistance.

If you have further questions or need help with managing your Amazon account, feel free to contact us.